Your Next Keynote Speaker
Leadership is hard. Let’s make it inspiring, actionable, and unforgettable.
Emilia D’Anzica: Customer Experience Leader, Author & Keynote Speaker
Emilia D’Anzica is a globally recognized CX leader, entrepreneur, and author with over two decades of experience driving business transformation in the B2B SaaS industry.
As the founder of two successful CX advisory and training firms, both scaled to 7+ figures in annual revenue and sold within 4 years, Emilia brings a wealth of hands-on experience in scaling organizations through customer-centric growth.
Inspiring Audiences to Lead with Purpose and Action
- Build customer-obsessed cultures that drive revenue and retention
- Design scalable onboarding and customer journey programs
- Develop cross-functional alignment across success, support, and operations
- Empower women and working parents to lead with authenticity
Her sessions blend storytelling, research, and proven frameworks to help companies embed customer experience into their DNA.
Author of “Pressing On as a Tech Mom”
In her award-nominated book, Emilia shares her journey as a mother, founder, and leader in Silicon Valley—showing professionals how to embrace ambition without sacrificing personal values.
It’s a powerful story of resilience, inclusion, and balance in a high-growth industry, inspiring thousands to redefine success and well-being.
Academic Recognition: The Growth Molecules Case Study
Emilia’s leadership impact is featured in a published case study from The Case Centre:
“Growth Molecules: Enabling Clients to Realize Their Customer Success.”
The case explores her strategic approach to aligning teams and enabling communication across distributed organizations. It is now used in postgraduate business programs worldwide.
Topics Emilia Speaks On
Scaling with Customer Success
How to build profitable, customer-centric growth.
The Future of Onboarding & Retention
Building automation that drives loyalty and retention.
Leadership in Times of Change
Creating cultures that thrive through uncertainty.
Women in Tech
Redefining leadership and balance in a hybrid world.
Entrepreneurship & Exit
Lessons from scaling and selling two successful companies.
Your Customer Experience Keynote Speaker
Watch Emilia in action — inspiring leaders and teams worldwide.
Why Audiences Love Emilia
Audiences describe Emilia as real, relatable, and results-driven. Her talks combine personal storytelling with actionable strategies that inspire execution with empathy and accountability.
Whether addressing a room of executives or facilitating a hands-on workshop, she helps people see what’s possible when they lead through the customer lens.
Beyond the Stage
When she’s not speaking or advising organizations, Emilia leads Sonoma Creek Ventures — a vacation rental business known for its 5-star hospitality. It’s a testament to her belief that every interaction is an opportunity to create repeat customers and lasting memories.
Book Emilia to Speak
Ready to inspire your audience with practical frameworks and memorable stories from the front lines of leadership and customer experience?
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