Leadership & Customer Service Training & Coaching
Empowering teams to lead with empathy, strategy, and measurable impact — in-person, remote, or hybrid.
Transform Your Team’s Leadership Potential
If your team is seeking hands on training for leaders and customer service professionals in Customer facing roles, I can help. As a former customer success individual contributor who worked her way up to Chief Customer Officer and CEO, I know firsthand what it takes to lead customers through the lifecycle journey that results in revenue renewals, growth and raving fans that refer your products when you aren’t in the room.
Courses are flexible, in-person, remote or hybrid, and highly interactive. Each session is 90 minutes and includes real scenarios to work through provided by your team.
Leadership Foundations
MEASURE
Metrics to lead your team to revenue growth.
COACH
Creating a coaching culture that empowers and retains top talent.
CHANGE
Change management for success and adaptability.
DRIVE
Building a roadmap that delivers measurable impact.
PIVOT
Leveraging executive sponsors for strategic success.
LEAD
Leading with emotional intelligence, not micromanagement.
WIN
Negotiating for a win–win outcome in complex situations.
INFLUENCE
Motivate teams and customers with confidence.
MULTI-THREADING
Create multiple relationships across your clients to ensure longevity.
Customer Support Foundations
Turning Friction into Positive Outcomes
Transforming challenges into opportunities for loyalty.
Understanding the Other Side
Building empathy and insight into customer perspectives.
Guiding with Emotional Intelligence
Managing urgent situations calmly and effectively.
Communicating with Clarity
Using language that resolves, not escalates, tension.
Driving in Your Support Lane
Understanding roles and limits while maintaining confidence.
Confidence & Continuous Growth
Developing lifelong learning and adaptability in support teams.
Custom Courses & Team Events
Custom courses specific to your teams can be created for your next training or company-wide event. Anyone can watch a video at 2x speed, but learning in a live, collaborative environment boosts confidence, retention, and real-world people skills.
Let’s Build Your Next Leadership & CX Training Together
Empower your leaders and teams with practical, high-impact learning experiences that drive measurable growth.
Book a Complimentary Introduction