About Me

Growth Strategist | Keynote Speaker

Workshops & Training

Enabling Professionals & Transforming Customer Journeys; Aligning Go-To-Market Teams for Revenue Growth & CX Excellence.

Hi, I’m Emilia D’Anzica, MBA, PMP, an Italian immigrant, first to Canada, and now residing in the USA, who grew up in my family’s pizzeria, where I first learned the value of listening, empathy, and exceptional customer service. Those early lessons shaped my belief that people and relationships sit at the heart of every business.

For more than 25 years, I’ve led customer success and growth initiatives at global B2B SaaS companies, including WalkMe (now SAP), Jobvite, and Copper. Today I’m based in the San Francisco Bay Area, working as a keynote speaker, coach, entrepreneur, and workshop leader—helping Go-To-Market teams and executives drive sustainable revenue growth and transformation.

  • 25+years leading
    B2B growth
  • 500+programs &
    lectures delivered
  • MBA · PMPauthor &
    board advisor
  • Globalworkshops &
    keynotes
Work With Me
Emilia D’Anzica — Workshop Facilitator, Growth Strategist & Keynote Speaker

As the author of Pressing ON as a Tech Mom, I share a story of resilience and leadership while championing women in technology. Beyond writing, I’ve delivered 30+ professional development programs and university lectures worldwide. I currently teach Customer Lifecycle Management in Booth’s CRO Executive Program and design private programs for organizations.

I’ve been honored by the CX Hall of Fame, listed by Thinkers360 as a top global thought leader, and received the IAOTP Top Growth Advisor Award (2024). What matters most, though, is sparking those aha moments—when leaders see a new path, teams gain renewed energy, and individuals realize they’re capable of more than they imagined.

“

My mission: blend authentic stories with actionable strategies that inspire transformation, resilience, and bold growth.

  • CX Hall of Fame
  • Thinkers360 Global Thought Leader
  • IAOTP Top Growth Advisor · 2024
  • Booth CRO Executive Program (Faculty)

About Me

Workshop Facilitator & Growth Strategist | Keynote Speaker

Transforming Teams Through Workshops: Aligning Go-To-Market for Revenue Growth & CX Excellence

I’m Emilia D’Anzica, MBA, PMP—an Italian immigrant who grew up in my family’s pizzeria, where I first learned the value of listening, empathy, and exceptional customer service. Those early experiences shaped my belief that people and relationships are at the heart of every business.


For more than 25 years, I’ve built my career leading customer success and growth initiatives at global B2B SaaS companies, including WalkMe (now SAP), Jobvite, and Copper. Today, I’m based in the San Francisco Bay Area, where I work as a keynote speaker, coach, entrepreneur, and workshop leader, helping Go-To-Market teams and executives drive sustainable revenue growth and transformation.


As the author of Pressing ON as a Tech Mom, I’ve shared my journey of resilience and leadership while championing women in technology. Beyond writing, I’ve delivered over 30 professional development programs and university lectures worldwide, always with the goal of empowering individuals and organizations to grow with clarity and confidence. Today I teach Customer Lifecycle Management at Booth Business School in the CRO Executive Program and privately for organizations.


I’ve been honored with recognition in the CX Hall of Fame, by Thinkers360 as a top global thought leader, and most recently with the IAOTP Top Growth Advisor Award in 2024. But what matters most to me is sparking those “aha” moments—when leaders see a new way forward, teams find renewed energy, and individuals realize they’re capable of more than they imagined.

Emilia D'Anzica, MBA, PMP
Contact me to speak at your next event!

 

Whether I’m speaking to executives, coaching emerging leaders, or leading a workshop with global teams, my mission is the same: 

Blend authentic stories with actionable strategies that inspire transformation, resilience, and bold growth.

Experience

  1. 2021–25

    Founder, Growth Molecules™ Academy

    Growth Molecules™ — acquired (Jan 2025)

    Built a global training academy; designed CX curricula adopted by enterprise teams.

  2. 2020–25

    Founder, Growth Molecules™ Advisory

    Growth Molecules™ — acquired (Feb 2025)

    Advised B2B SaaS GTM leaders; playbooks for revenue retention & expansion.

Board & Advisory

For-Profit

  • Cast.app (Jan 2022 – Present)
  • Baton — acquired by ClientSuccess (Mar 2022 – Feb 2024)
  • UpdateAI, NY (Aug 2021 – Jul 2024)
  • PCI Pal, Public Company (Jan 2021 – Dec 2022)

Non-Profit

  • Fountaingrove Club (May 2025 – Present)
  • Maria Carrillo High School (Apr 2025 – Present)
  • Women in Revenue, Speakers Bureau (Jan 2021 – Present)

Teaching Experience

UChicago Booth — CRO Executive Program
  • Customer Lifecycle Management: journeys, metrics, revenue lifetime value.
  • Qualitative + quantitative methods; stage-based success metrics.
Growth Molecules™ Academy
  • Developed and taught 30+ customer success, leadership and support programs globally across thousands of post-sales leaders and revenue growth professionals.
  • The academy was acquired by SBI Growth in March 2025.
School of Economics and Business Administration (SEBA), Saint Mary's College of California Business
  • Customer Marketing Metrics Management, MBA Program.
  • Customer Marketing Research and Analytics, MBA Program.

Awards & Honors

  • IAOTP Top Growth Advisor (2024)
  • CX Hall of Fame (2023)
  • Thinkers360 Top 100 (2021, 2022)
  • CS Influencer & Strategist (2017–2021)
  • Top 7 Influential Women in CS (2018)

Education & Certifications

MBA

St. Mary’s College of California — Honors Distinction, Strategy & Competition

BA, Canadian Studies

University of British Columbia — Humanities, Pacific Rim / IR focus

PMP

Project Management Institute

CSM

Scrum Alliance — Certified Scrum Master

Professional Memberships

  • Fountaingrove Club Strategy Committee (2025 – Present)
  • Forbes Business Council (2021 – 2023)

Volunteer Positions

  • CASA — Court Appointed Special Advocate (2023 – Present)
  • Santa Rosa Public Schools (2019 – Present)

Other Interests

  • Blue Zone Living
  • Real Estate
  • Continuous Learning
  • Humanities

Experience

Business
Professional

  • Founder, Growth Molecules™ Academy acquired (Jan 2021 – Mar 2025)
  • Founder, Growth Molecules™ Management Advisory acquired (Aug 2020 – Feb 2025)
  • Author, Pressing On As a Tech Mom (May 2022)
  • Co-Founder, Sonoma Creek Ventures (July 2017 – Present)
  • Chief Customer Officer, Copper (Oct 2019 – July 2020)
  • Partner, Winning by Design (December 2018 – March 2020)
  • VP, Customer Engagement, WalkMe went public, now SAP (Mar 2014 – Dec 2017)
  • Director, BrightEdge Client Services Operations (Dec 2013 – Dec 2014)
  • Director, Jobvite Customer Success – Company acquired by PE Firm (Apr 2008 – Nov 2013)
  • Business Analyst/Project Manager, RedEnvelope (Apr 2006 – Mar 2008)
  • Customer Success and Operations, Sycle was acquired (Mar 2004 – Mar 2006)
  • Business Analyst, GN Store Nord (Feb 2001 – Feb 2004)
  • Marketing Manager, GURU (Sept 1999 – Jan 2001)

Board
Advisory

For Profit Organizations:

  • Cast.app, (Jan 2022 – Present)
  • Baton, Acquired by ClientSuccess (Mar 2022 – February 2024)
  • UpdateAI, New York, NY. (Aug 2021 – July 2024)
  • HeadsUp. (Jan 2021 – Dec 2021)
  • PCI Pal, Public Company (Jan 2021 – Dec 2022)
  • Catalyst Software, Merged with Totango (Aug 2020 -2022)
  • Base (Jan 2018 – Jan 2019)

Non-Profit:

  • Fountaingrove Club, (May 2025 – Present)
  • Maria Carillo High School (April 2025 – Present)
  • Santa Rosa Accelerated Charter (Jan 2021 – Jun 2022)
  • Women in Revenue, Speakers Bureau (Jan 2021 – Present)
  • Customer Success Leadership Network. (July 2020 – Present)
  • University of San Francisco. (Apr 2020 – May 2024)

Teaching
Experience

  • Instructor, Executive Education at The University of Chicago Booth School of Business
    • Delivering a Customer Lifecycle Management Course as part of the CRO Program, focusing on optimizing customer journeys and increasing customer lifetime value.
    • Teaching professionals how to analyze customer lifecycle stages, identify strengths and areas of improvement, and establish success metrics for each stage.
    • Utilizing qualitative and quantitative data to understand customer behaviors and experiences better better.
  • Growth Molecules Academy
    • Developed and taught over 30 courses focused on post-Sales leaders and revenue growth
  • USF Customer Success Program CEU ACCREDITED
    • 12-week Customer Success Levels 1 & 2 Certification Program
  • Winning By Design, Bow-Tie Sales Methodology, Customer Success Instructor and Architect
  • Saint Mary’s College Business School, Adjunct Professor, Saint Mary’s College of California, Marketing, School of Economics and Business Administration

            MKT 341, Marketing Research, one course, AU (Autumn Quarter, 2022)

            MKT 567, Customer Analytics, one course, WI (Winter Quarter, 2022)

  • Guest Lecture, Saint Mary’s College of California Business School, Hult University, University of San Francisco. Topics include Customer Marketing, Metrics that Matter in Software as a Service, Customer Success (2018 – 2022)

Awards &
Honors

  • International Association of Top Professionals (Iaotp), Top Customer Growth Advisor (2024)
  • CX Hall of Fame (2023)
  • CX Network, Top Customer Experience Influencers to Follow (2023)
  • Thinkers360, Top 100 Thought Leader – Management (2021, 2022)
  • Thinkers360, Top 50 Thought Leader – Customer Loyalty (2021, 2022)
  • Top 25 Customer Success Influencer & Strategist, SuccessCoaching (2017- 2021)
  • Top 7 Influential Women in Customer Success (2018)
  • Customer Service Award, Stevies Sales, and Customer Service Awards (2016)
  • Customer Hero Award, CS Summit Totango (2015)

Education

  • MBA, with Honors Distinction, Global Strategy & Competition focus— St Mary’s College of California (2017)
  • BA, Canadian Studies, Humanities: Pacific Rim International Relations Focus. University of British Columbia (1998)

Licenses &
Certifications

  • Scrum Alliance, Certified Scrum Master, (2008 – Present)
  • Project Management Institute, Certified Project Management Professional (2007 – Present)

Authorship

  • Pressing ON as a Tech Mom: How Tech Industry Mothers Set Goals, Define Boundaries and
  • Case Center, HUL T International Business School, Growth Molecules: Enabling Clients to Realize Their Potential Through Customer Success, Case Study. Published Aug 2023 Raise the Bar for Success (Apr 2022)
  • Numerous blogs on Growth Molecules.com, Medium Author Page, and LinkedIn Profile

Professional
Memberships

  • Troons, Fountaingrove Club Strategy Committee (May 2025 – Present)
  • Forbes Business Council (June 2021 – July 2023

Volunteer
Positions

  • Court Appointed Special Advocate (CASA) of Sonoma for Abused and neglected children (Jan 2023 – Present), Working with children in the Foster and Juvenile Hall System.
  • Santa Rosa Public Schools, Maria Carrillo High School and Rincon Valley Middle School, Santa Rosa, CA (2019 – Present)

Other
Interests

  • Blue Zone Living and Travel
  • Real Estate Investment
  • Continuous Learning
  • Humanities

Copyright© 2025 EmiliaSpeaksCX

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