Leadership in the New Era of AI
The discussion around leadership has shifted in recent times, from a mindset of productivity at all costs to one of gauging performance with purpose. The industry players competing for talent are realizing that leadership well-being is no longer optional it is now a significant requirement for durable success.
Burnt-out leaders are unlikely to inspire a team to thrive. A report by Deloitte’s Women @ Work 2023: A Global Outlook, proves that long hours don’t result in sustainable revenue and team growth: 42% of Women leaders feel burned out, and 46% express that they are seeking new roles that will support their mental well-being.” Many of the men that Emilia D’Anzica coaches express feeling the same way.
At EmiliaSpeaksCX, we believe that a leader’s growth begins from within. Prioritizing mental, emotional, and physical health can create a work environment where personnel, performance and company revenue can flourish together.
The High Cost of Burnout
The most significant risk that we face in the business world is burnout. According to Gallup’s State of the Global Workplace report, the global employee engagement rate in 2024 dropped to 21% from 23% in 2023, significantly impacting productivity and costing the global economy billions of US Dollars. Even more profound is the report that managers’ engagement rate also fell from 30% to 27%, an alarming phenomenon, since managers who are not available in a positive way impact the engagement of the team. Professionals follow the actions of a leader so this statistic is no surprise.
How to Redefine Success from Burnout to Good Health
For the past two decades, success for business leaders has been tied to longer hours and unusual availability. This remains steadfast in Silicon Valley startup culture and it is related to exhaustion and people leaving tech. However, the workplace and the people entering the corporations demand different behaviours. Future leaders understand the studies that ties culture to top and bottom-line impact. Toxic behaviours and exhaustion doesn’t lead to durable growth. As many progressive CEOs now say, “Rest is strategy.” This new leadership mindset is not about slowing down; it is about leadership that proves better outcomes for people and profit.
Emilia’s approach is to encourage executives to make a shift by focusing on these four key areas;
- Self-awareness. Emotional intelligence is the secret to success in winning teams and customers over.
- Mindful communication across departments, with organizational teams and customers. Intentional messaging is essential for professional and company growth.
- Purposeful boundaries for work, communication, travel, and psychological safety, and,
- Recovery habits that lead to durable energy and focus on key performance indicators.
These strategies are not nice-to-haves; they are business imperatives, because a team led by a professional who prioritizes pause and intentional goals will consistently outperform one led by an often-busy task oriented leader who eyes the watch more than the outcomes.
How EmiliaSpeaksCX Helps Leaders Lead Sustainably
Services include:
Emilia enables business leaders to lead with clarity, confidence, and executive calm, not through a mindset of ‘at all costs.’
Healthy Leaders Shape the Future of Durable Growth
Through data, we predict that the next generation of leaders will not be defined by title or how long they’ve have been at a management level; rather, it will be defined by leaders who are goal- oriented, practice radical condor, are present and engaged, and empathetic to their teams. Most importantly, leaders who invest in their own well-being today will build productive and enduring organizations tomorrow.
Now is your time to move from burnout to balance, from exhaustion to high energy, and from short-term, temporary wins to sustainable success.
Ready to Redefine Leadership?
If you are reading to align performance with purposeful and sustainable leadership, EmiliaSpeaksCX is here to help. Work with Emilia D’Anzica to strengthen your leadership impact, your well-being, and your team’s success.
Explore Coach and Training Programs for you and your team today: https://emiliaspeakscx.com/
ABOUT THE AUTHOR
Based in the San Francisco Bay Area, Emilia D’Anzica advises organizations worldwide on go-to-market strategies for customer growth, revenue growth, retention, and loyalty. She also serves as an instructor at the University of Chicago Booth School of Business, where she teaches Customer Lifecycle Management: Understanding the Customer Journey and Ways to Improve Customer Experience in the Chief Revenue Program. As an educator, she also teaches executives proactive leadership skills grounded in emotional intelligence and customer centricity.
Previously, she served as the CEO and Founder of Growth Molecules, as a Revenue Architect at Winning by Design, Vice President of Customer Engagement at WalkMe, Chief Customer Officer at Copper, Operations Director at BrightEdge, and Director of Customer Success at Jobvite.
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